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4.9. Why haven't I received a reply to my question?

Most tickets are assigned and replied to within 24 hours. If you have not received a reply in your email Inbox within 24 hours, please check your Junk or Spam folder. Sometimes a requester will type in the wrong email address on the support form, or their email Inbox may be full. We always try our best to reach the original requester in those cases, but we cannot guarantee that we can reach you without a valid email address.

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