Home → Support KB → Errors Or Warning Messages → The program will not open.
3.2. The program will not open.
In rare cases, the program may not open when you click the icon. See potential causes and solutions below:
Cause: The software was installed on a network share instead of the local computer.
Solution: Install the software on your C drive.
Cause: The initial database creation was interrupted leaving a corrupt database.
Solution: Delete the database file and then re-open the software to re-create the database. The database file can be found as described below:
- On Windows XP: C:\Documents and Settings\All Users\Application Data\[Program Name]\[Database File Name]
- On Windows Vista, 7, or 8: C:\Program Data\[Program Name]\[Database File Name]
Notes:
Either of these locations may be hidden so that you may need to show all files and folders (My Computer --> Tools --> Folder Options --> View tab --> Show all files and folders).
You may also find these locations by typing %AllUsersProfile% in the "Run" box (Windows XP), or the "Search" box (Windows Vista).
Cause: The user configuration file is corrupt:
Solution: Delete the user config file and then re-open the software to re-create the user.config file. The config file can be found as described below:
The location of this folder varies according to the operating system:
Windows XP: C:\Documents and Settings\[user account name]\Local Settings\Application Data\Kaizen_Software_Solutions\[Unique Program ID]\user.config
Windows Vista/Windows 7: C:\Users\[user account name]\AppData\Local\Kaizen_Software_Solutions\[Unique Program ID]\user.config
You may also find this folder by typing %USERPROFILE% in the "Run" box (Windows XP), or the "Search" box (Windows Vista/Windows 7) and then drilling down into the appropriate folder.
Cause: The .NET Framework is corrupt on the computer.
Solution: Reinstall the .NET Framework using Windows update or from the Microsoft link below:
The .NET Framework can be downloaded here: Download .NET 2
Cause: The machine.config file is corrupt on the computer.
Solution: Attach a copy of the file in a reply to this message so we can analyze and fix it.
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Config\machine.config