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Support KB

This Knowledge Base includes support information common to any of our software programs.
  • 1. Advanced (Technical)
    • 1.1. Can I use MS SQL Server?
    • 1.2. How can I connect to the database for custom reports or automation?
    • 1.3. How can I set a default database connection?
    • 1.4. How can I perform a Silent installation?
    • 1.5. How can I move my database to a new server?
    • 1.6. What version of the Firebird database is used?
    • 1.7. How can I set the Firebird SYSDBA password?
    • 1.8. How To Automate The Deployment
    • 1.9. Where is the database file located?
    • 1.10. How can I split a large database into multiple copies?
  • 2. Disaster Recovery
    • 2.1. How can I backup the database automatically?
    • 2.2. My computer / hard drive crashed!
    • 2.3. My database server crashed.
    • 2.4. Missing data after Windows "Upgrade"
  • 3. Errors Or Warning Messages
    • 3.1. Why can't I connect to a remote database?
    • 3.2. The program will not open.
  • 4. Miscellaneous
    • 4.1. How can I update to the current version?
    • 4.2. What are the system requirements?
    • 4.3. How can I import data from MS Access?
    • 4.4. How can I move my single user edition to a new computer?
    • 4.5. Why can't I connect to the database?
    • 4.6. How are enhancement requests handled?
    • 4.7. How can I upgrade from the Standard Edition to the Enterprise Edition?
    • 4.8. Do you have phone support available?
    • 4.9. Why haven't I received a reply to my question?

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